Terms and Conditions of Service

1. Services

We provide custom website design and development services on a monthly subscription basis. The scope of services included in your chosen package is as follows:

• Essential Web Package (£40/month): up to 5 pages, design and development, hosting, unlimited edits to existing content, Google Business Profile configuration, on-page SEO optimisation, same-day response 7 days a week
• Premium Web Package (£60/month): up to 10 pages, all of the above, plus blog integration

Additional pages beyond your package limit are charged at £50 per page, payable upfront, after which they fall under the same unlimited edits policy.

All websites are hand-coded without page builders or templates. We do not use Wix, WordPress, or similar platforms.

2. Minimum contract term

All subscriptions carry a minimum contract term of 6 months from the date of the first payment. You may not cancel the service before the end of this minimum term.

After the minimum term, the contract rolls on a monthly basis. Either party may terminate with 30 days’ written notice after the minimum term has been served.

3. Fees and payment

Monthly fees are charged in advance via GoCardless (Direct Debit) or Stripe (card payment), as agreed at the time of sign-up. Payments are due on the same date each month.

All prices shown are inclusive of VAT where applicable. We reserve the right to adjust our pricing with 30 days’ written notice.

If a payment fails or is not received within 7 days of the due date, we reserve the right to suspend the website and associated services until the outstanding balance is settled.

Upfront fees for additional pages are due before work on those pages commences.

4. Development process and revisions

Following your initial consultation, we will design and build your website within approximately 7 to 10 working days. Once complete, we will share a staging link for your review.

Your package includes two full rounds of revisions before the site goes live. Revisions are changes to the existing design or content. Requests that constitute a significant change of scope may be treated as additional work and quoted separately.

Final approval must be given in writing (email is acceptable) before your site is made live. Once approved and launched, further changes are handled as unlimited edits under your ongoing subscription.

5. Unlimited edits policy

Unlimited edits refers to changes to existing pages and content on your website, including text updates, image swaps, contact detail changes, and minor structural adjustments.

The following are not covered by unlimited edits and will be quoted separately:

• Entirely new pages or sections not included in the original build
• New features or significant functionality (e.g. booking systems, e-commerce, custom calculators)
• Full website redesigns (offered free of charge after 36 consecutive months of subscription)

6. Hosting and domain

Hosting is included in your monthly subscription for as long as you remain a Webber Creative client.

Domain registration is not included unless explicitly agreed. If you have an existing domain, you will need to point it to our hosting. We will provide clear instructions and assistance with this at no additional cost.

If you cancel your subscription, your website will be taken offline. We do not provide copies of the website source code, build files, or any other materials comprising the site’s implementation upon cancellation.

7. Ownership and intellectual property

Upon receipt of all fees due, you own the final website content (text, images you have supplied, and the overall design). You do not own the underlying code framework or any reusable components created by Webber Creative.

We reserve the right to display your website in our portfolio unless you request otherwise in writing.

You warrant that any content, images, or materials you provide to us do not infringe any third-party intellectual property rights. You indemnify us against any claims arising from such infringement.

8. Cancellation

To cancel your subscription after the minimum term, you must give 30 days’ written notice to troy@webbercreative.com.

Cancellation before the end of the 6-month minimum term will result in the remaining monthly fees becoming immediately due and payable.

We reserve the right to terminate this agreement immediately if you breach these Terms and the breach is not remedied within 7 days of written notice.

9. Limitation of liability

We will perform all services with reasonable care and skill. However, we cannot guarantee specific outcomes such as search ranking positions, lead volumes, or conversion rates.

Our total liability to you in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

We are not liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or reputational damage.

We are not responsible for third-party service outages (e.g. hosting infrastructure, payment processors) outside our reasonable control.

10. Confidentiality

Both parties agree to keep confidential any information shared in connection with the services that is reasonably understood to be confidential. This does not apply to information that is publicly available or required to be disclosed by law.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of any material changes with at least 30 days’ notice. Your continued use of our services after that period constitutes acceptance of the revised Terms.

13. Contact

If you have any questions about these Terms, please contact: